Terms and Conditions

Photographs and videos may be used for displays, social media, websites, publicity material & newspapers. If you do not wish photos/videos to be taken of your child(ren) please select ‘No’ on the booking form.

(The Photography and Video Policy for the Torbay Holiday Programme can be found here)

TERMS AND CONDITIONS

Please read these terms and conditions carefully before booking any courses through our site. You should understand that by booking any of our courses, you agree to be bound by these terms and conditions.

Please click on the “Agree to Terms and Conditions” box if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to book any courses with us.

1. Information about us

  • Claire Blagdon is the Trips & Activities Manager.
  • The Torbay Holiday Programme is open to all young people aged 2-17 years.
  • The Torbay Holiday Programme is based at Paignton Community & Sports Academy, Borough Road Site, Borough Road, Paignton, Devon, United Kingdom, TQ4 7DH. Our office telephone number is (+44) (0)1803 403739.

2. Your status

By booking a course through our site, you warrant that:

  1. You are at least 18 years old;
  2. You are the parent or legal guardian of the child(ren) you are booking onto the course(s);
  3. The children you are booking onto the course(s) will be (on the date of the course(s), between the ages of 2 and 17 years old. Please note that children must be of the correct age to take part in activities due to insurance and health and safety reasons and will not be able to participate if their age is not suitable. A refund will not be issued in this circumstance.
  4. Parents are not permitted to take part with the child except for the new 0-4 years session’s where a parent must accompany there child. This will be clearly stated in the details about the activity on the booking page.

3. Confirmation of booking.

  • After booking a course online you will receive an email confirming the booking and payment.

4. Provision of courses

  • We will provide the course(s) to your child(ren) on the date(s) set out in the booking confirmation email.
  • We will make every effort to carry out the course(s) on time, but there may be delays due to circumstances beyond our control. In this case we will complete the course(s) as soon as reasonably possible, and in the event we have to cancel a course(s) you will be offered a place on an alternative course or a full refund.
  • Activities that require transport must leave at the stated time to ensure arrival at the venue. If you are running late please ensure you contact us so we are aware, we cannot guarantee that the minibus will wait for you to arrive. If you do arrive late and the minibus has departed you can transport your child to the venue to meet up with the group. If you decide not to transport your child then no refund will be issued as it’s the parents/guardian responsibility to arrive on time. The Torbay Holiday programme staff will always try and contact parents/guardians before departing.
  • We reserve the right to modify/postpone/cancel a course due to adverse weather conditions, low attendance or other unforeseen circumstances and will notify you of such modification as soon as possible.
  • We cannot take responsibility for any damage to, or loss of personal property during an activity.
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an event outside our reasonable control (Force Majeure Event).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  • strikes, or other industrial action;
  • civil commotion, riot, invasion, terrorist attack;
  • fire, explosion, storm, flood, snow/ice, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks;
  • the acts, decrees, legislation, regulations or restrictions of any government.

5. Price and payment

  • The price of any course will be as quoted on our website except in cases of obvious error.
  • Prices are liable to change at any time, but changes will not affect courses in respect of which we have already sent you a booking confirmation email.
  • Our site contains a large number of courses and it is always possible that despite our best efforts, some of the courses listed may be incorrectly priced. We will normally verify prices as part of our booking procedures so that, where a course’s correct price is less than our stated price, we will charge the lower amount when booking the course with you. If a course’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before booking the course or reject your booking and notify you of such rejection.
  • We are under no obligation to provide the course to you at the incorrect (lower) price, even after we have sent you a booking confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
  • Payment for courses is due at the time of your booking.
  • Payment for all courses must be made via Paypal. We are able to accept cheques (Only for Paignton Community and Sports Academy students), postal orders and cash but only upon visiting the office.

6. Our refunds policy

  • Sessions booked are non-refundable unless cancelled by the Torbay Holiday Programme.
  • If activities have been booked through a charity you have in effect “paid” for activities. All bookings are non-refundable unless cancelled by the Torbay Holiday Programme; your child’s account will be charged even if they do not attend an activity.
  • If your child is unable to attend a course(s) please notify us as soon as possible. If we are able to find a participant to replace your child, we may be able to offer a refund/ re-credit your child’s ‘My Time’ account.
  • We will process any refund due to you as soon as possible.
  • We will usually refund any money received from you using the same method originally used by you to pay for your booking (i.e. Paypal).
  • If you paid by cheque – Refunds under £20 must be collected from Paignton Community & Sports Academy at an agreed time and date. – Refunds over £20: A cheque will be issued by the Finance department and will be posted to you.

7. Staff and facilities/venues

  • All staff and coaches/instructors hold a current enhanced DBS check (Disclosure & Barring Service) and at least one member of staff will have an up to date First Aid qualification.
  • For the 0-4 year’s session’s the member of staff present onsite will hold a current Paediatric first aid qualification.
  • All coaches/instructors are fully qualified for the sport or activity they are instructing.
  • All coaches/instructors have public liability insurance.
  • All facility venues and activities have been risk assessed and approved by EVOLVE (the educational visit approval system) with Devon County Council, Torbay Council and Paignton Community & Sports Academy.

8. Child protection

  • Children may attend more than one session per day, but must not be left unattended between sessions unless sessions run consecutively. We are not responsible for any children left unattended. All parents/guardians must sign their child in and out with a member of staff.
  • No child will be allowed to leave the premises and make their own way home after an activity session unless permission has been granted by a parent/guardian and they have informed a member of staff when signing in. We are not responsible for the child’s safety once they have left the premises. If children are not collected after 30 minutes past the activity finish time we have the right to charge additional costs. If children are left for over 30 minutes and we have been unable to contact you using the numbers provided to us, we shall contact Social Services/Police.

9. Behaviour policy

  • The Torbay Holiday Programme aims to provide a positive, educational and fun experience for every child.
  • Inappropriate behaviour will not be tolerated; we expect all children to behave appropriately to one another and staff.
  • All participants will be expected to follow instructions given by staff; depending on the activity this can be vital for health and safety reasons.
  • Any child that behaves inappropriately will initially be dealt with by the group instructor/staff who will attempt to resolve the situation. If unsuccessful a parent/guardian will be involved. In some cases the parent/guardian will be asked to collect the child/children during the activity time. No refund will be issued and depending on the situation the child may not be allowed to participate in future activities offered by us, even if activities have already been booked. In this situation no refund will be issued unless we are able to find replacements for your child.

10. Contacting parents/guardians

Parents/Guardians will be contacted:

  • In the event of a serious injury such as a broken or suspicion of a broken bone;
  • If the child suffers a blow to the head that may result in concussion;
  • If the child is unable to participate due to a serious illness;
  • If the child is seriously unhappy about being on an activity;
  • If the child is sent to hospital (we will endeavour to contact you before any hospital visit);
  • If there is a serious behaviour issue.
  • If the Torbay Holiday programme is waiting for your child’s arrival for a session.

11. Medication

Some medical conditions cannot be adequately controlled without treatment during the day. For the most part children/young people can actually administer treatment to themselves, but may require some supervision, both in their own interests and for the protection of others.

In these circumstances Torbay Children’s Services encourages Governing Bodies and staff to help pupils by facilitating this process, and has approved the following guidelines to assist them:

  • As most medicines are in liquid or tablet form, no training is required to help administer.  Medication in this form can be given to the Torbay Holiday Programme for staff to administer to your child during an activity.  Staff will only administer prescribed medication to a child, e.g. inhaler.  To do this they require written consent from the parent/guardian.  Please complete an Administering Medicine Parental Consent Form and hand to a member of staff with the appropriate medication.
  • If your child has medication that requires special training to administer, i.e. insulin, parents will need to make arrangements to visit the establishment/location where the activity is being held to administer medication to their child in person.
  • Records must be kept of all medication to be administered during activities and signed by the parent/guardian of the child and a member of staff of the Torbay Holiday Programme.
  • Medication must be handed to a member of staff during registration with the Administering Medicine Parental Consent Form, presented in a clear plastic bag and labelled with the child’s name, who will then record that it has been received.  The parent/guardian must complete a medicine form which details the child’s name, the name of the medication, the required dose and agreed time of administration.  Any possible side effects should be listed and/or the information leaflet that is normally supplied by the manufacturer made available.
  • Written instructions from the prescriber must be provided by the parent/guardian – oral information from the child or parent will not be acted upon.  The Torbay Holiday Programme will not accept medicines that have been removed from their original container nor make changes to dosage on parental instruction (the prescriber must make the changes and this will be shown on the label or written instructions from the prescriber).
  • Torbay Holiday Programme staff will not give a non-prescribed medicine to a child unless there is specific prior written permission from the parents.  A child under 16 should never be given aspirin or medicines containing ibuprofen unless prescribed by a doctor.
  • It is not possible for us to accept any drugs which require refrigerated storage.
  • Children/young people should not carry medication themselves (with the exception of inhalers if responsible enough)
  • Medicines will be kept on a designated member of staff at all times and never left ‘out of sight’. Medicines will be kept separate from the first aid box
  • If parents do not notify us on the booking form about a known illness/medication/disability, the Torbay Holiday Programme cannot be held responsible for this.  As a parent you have a duty of care to advise us of any medical or special educational needs.    

Specific Conditions

Asthma – Asthma can be a life threatening disease and attacks can start very rapidly.  It is therefore vital that asthmatic children/young people have instant access to their inhalers.  If the child’s age and ability allow it is entirely reasonable to allow them to keep their inhalers on their person.  Older pupils are usually able to decide for themselves when to take their inhalers and know how to use them.  Younger pupils will have been taught how to use their inhalers, but may need some assistance.

Following recent first aid training we have advised on some new asthma guidelines:

  • If your child suffers from asthma, this must be stated in the medical information on the booking form.
  • For every activity your child is booked onto through the Torbay Holiday Programme, please ensure your child has their inhaler and it is clearly labelled. Please make sure you complete an ‘administering medicine’ parental consent form. Click here to download form.
Please ensure:
1) Medication in its original container/packaging, presented in a clear plastic bag labelled with the child’s name.
2) Written instructions from the prescriber, including dosage – staff will not make changes to dosage on parental instruction
(The prescriber must make the changes and this will be shown on the label/written instructions from the prescriber).
If staff require more information please note down (but keep reasonably concise):
  • which medication should be taken, how often and how much.
  • what should be done if your child has an attack, how much reliever to use and what to do if things do not improve.

If your child arrives for an activity without an inhaler when we are informed that they have asthma, the staff on the Holiday Programme may refuse their participation. It is the parent’s/guardian’s responsibility to ensure that they bring it to every activity even if they only usually suffer from mild symptoms.  If we do not allow them to take part, we will not be able to offer a refund, as participation numbers would already have been passed to the instructor and we shall be charged for their place.  

Diabetes – The majority of young people are on injections of insulin night and morning, and thus do not require injections during the day.  It is however, important that the Torbay Holiday Programme should know that a pupil is diabetic and what measures need to be taken in the case of hypoglycaemia (low blood sugar).

12. Emergency medical advice

  • We will always call on emergency medical advice where necessary, e.g. call an ambulance, if required and allow a child to receive emergency medical or surgical treatment as considered necessary by the medical authorities present, where it would be contrary to the child’s interest, in the doctor’s medical opinion, for any delay to be incurred by seeking the parent /guardian’s consent. Once a child is signed in by a parent/guardian they are under the responsibility of the Torbay Holiday Programme.

13. Special needs Policy

  • The Torbay Holiday Programme welcomes children of all abilities. It would help instructors and staff involved if the parents of children with particular needs could explain and discuss those requirements when applying for an activity. Please ensure you complete the space provided on the application form when booking. Unfortunately, some activities may not be appropriate for all so please check with us first.
  • Please note that we assess each case individually and will only allow children with special needs to attend if we have appropriately qualified staff to provide the necessary care and attention required for that child.
    • All children (and their parents) feel welcome
    • All children are able to take part
    • All children are safe from physical & emotional harm
    • All children enjoy their time with us, We aim to provide an inclusive Holiday programme. Our definition of being inclusive consists of the following four components:
    • Equality of opportunity for “all children” means regardless of the child’s religion, race, skin tone, family background, and ability/disability.

    We believe awareness of individual needs and taking proactive steps alongside parents should result in all children being able to play a full, active and equal part in the activities.

    • Children with additional needs/impairments/disabilities have a right to play alongside others and have access to the same play opportunities as their peers.
    • We do not unduly highlight the particular characteristics of each child – everyone is valued equally, it is being inclusive that is important.
    • We make no assumptions regarding the abilities of children – children develop and learn at their own pace. We do not prevent children doing the things they can and support them with things they cannot quite manage.
    • Potential is promoted when children are encouraged to take part in all activities.

    We look for safe & acceptable risk in activities to advance development whilst avoiding unsafe & unacceptable risks in children’s play.

    Children with individual needs may require additional support to take part in some activities. The Torbay Holiday Programme may contact the parents to enquire about their needs to undertake an adequate risk assessment and safeguarding requirements for that child to take part in the session. This may require an additional cost if the establishment/instructor feels it is necessary to provide additional staff to fulfil the child’s needs. We are unable to provide support at short notice and will need a minimum of 3 working day’s to arrange this.

    The Torbay Holiday Programme works in partnership with the Adventure Play in the Bay project which is run by Play Torbay (a local registered charity). During each holiday programme Play Torbay provide holiday activities for all and have a team of experienced inclusion workers to support disabled children and young people to be able to take part in adventure and activities of their choosing. Please note that inclusion workers are organised and co-ordinated by Play Torbay.

    Please note: Many activities may include children with additional needs and an inclusion worker. Children booked onto activities must at all times show high levels of positive behaviour and adhere to all safety and instructor/staff advice.

14. Electronic communications

  • When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website/social media.
  • For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing.
  • By ticking the “Accept Terms and Conditions” on the booking page you will be signing electronically, consenting to your child participating in an activity provided by the Torbay Holiday Programme and agreeing to be bound by our terms and conditions.

15. Data protection

  • We will only use the personal information you provide to us to provide the courses.
  • We may collect and process the following data about you:
  • Information that you provide by filling in application forms and/or forms on our site www.torbayholidayprogramme.com. This includes information provided at the time of applying for a place on any course or applying for further services. We may also ask you for information on the telephone or if you report a problem with our site;
  • If you contact us, we may keep a record of that correspondence;
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out with us either through our site or in person;
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transaction is at your own risk.
  • Photos and videos may be taken for displays, social media, websites, promotional material and newspapers. Please see our photography/video policy. You have the opportunity to consent to this when booking a course.
  • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, sponsors and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Advertised websites are not linked to or endorsed by Paignton Community & Sports Academy. We can therefore not be held responsible for these organisations/clubs.

16. Duty of care

  • As the parent/guardian or associated worker of the child, you have a duty to make us aware of any medical or special educational needs. If your child has any welfare issues, such as suffering from depression, you also have a duty to advise us of this.
  • To discuss confidentially any concerns you may have and to make holiday programme staff aware of a young person’s needs, please call Claire Blagdon on 01803 403739. We cannot be held liable for any incidents that may occur if you decide on booking your young person onto the programme and do not share background information that could have enabled the Torbay Holiday Programme to undertake risk assessments and take other measures to safeguard the young person and other young people.

17. Offsite TSOE3 Forms

  • Our booking process includes all of the information required to complete a TSOE3 form.
  • By agreeing to our Terms & Conditions  you are consenting to us using this information.
  • By completing the booking details and confirming your booking you are signing an electronic parental consent form agreeing to your child participating in the activities booked.

18. Parental Guidance

The Torbay Holiday Programme is for children aged 2-17 years but New to 2016 the Summer Programme are running activities for 0-4 year’s to. (all activities are age specific, as a parent/carer you are responsible for checking this).

Parents are required to sign their child in and out of activities, unless the Torbay Holiday Programme has been informed that the child will be making their own travel arrangements.  However, accompanying parents cannot take part in any activities with their child for ages 4-17 years. This is because (1) our insurance policy does not cover us or you to do so and (2) taking part would contravene current safeguarding and child protection legislation and requirements. For the new 0-4 years session’s parental participation is stated in specific activity details as required.

Parents can watch some of the sessions.  This is clearly outlined in the “details” section – just click to view an activity when booking on the Torbay Holiday Programme website. Parents will also receive this information via an email with their booking invoice.

Parents cannot travel on the minibus where transport is provided; however parents may travel independently to the venue (if it is an activity where you are allowed to stay and watch). If parents intend to take children to the venue, travelling times will be different than stated. Please be aware all children must still be signed in/out with Torbay Holiday Programme staff on arrival/collection.

The Torbay Holiday Programme is not responsible for any children until signed in with staff. We advise all parents to register at Paignton Community and Sport Academy and follow the minibus. Please note, accompanying parents cannot take part in any activities with their child for age 4-17 years. Some offsite venues have designated viewing areas where parents can watch the session. (Parents will also receive this information via email with their booking invoice.) If parents arrive late to collect children from offsite activities – and transport by the Torbay Holiday Programme has been provided – the child will be brought back on the minibus to Paignton Community and Sports Academy to minimise disruption to the rest of the group.  Parents will then have to collect their child from the Academy.

19. Age 0-4 years activities with parent/appropriate adult

  • Parents must accompany their child on activities and stay at the venue as all sessions are designed for parent and child to take part
  • Parents are responsible for their child, if the child becomes unsettled the parent must remove them from the session and be responsible for them until they can return.
  • Holiday Programme staff and instructors are there to deliver the session’s and not to look after your child.

Learning and Development EYFS framework

  • The Torbay Holiday Programme promotes physical development by providing opportunities for young children to be active and interactive; and to develop their co-ordination, control, and movement. We can help your child to understand the importance of physical activity
  • Personal, social and emotional development involves helping children to develop a positive sense of themselves, and others; to form positive relationships and develop respect for others; to develop social skills and learn how to manage their feelings; to understand appropriate behaviour in groups; and to have confidence in their own abilities.
  • Communication and language development involves giving children opportunities to experience a rich language environment; to develop their confidence and skills in expressing themselves; and to speak and listen in a range of situations.

Communication and language EYFS framework

Within the activities we offer, we encourage:-

  • Listening and attention: children listen attentively in a range of situations. They listen to stories, conversation, accurately anticipating key events and respond to what they hear with relevant comments, questions or actions. They give their attention to what others say and respond appropriately, while engaged in another activity.
  • Understanding: children follow instructions involving several ideas or actions.
  • Speaking: children express themselves effectively, showing awareness of listeners’ needs. They use past, present and future forms accurately when talking about events that have happened or are to happen in the future. They develop their own narratives and explanations by connecting ideas or events.

Physical development EYFS framework

The Torbay Holiday Programme promotes moving and handling encouraging children to develop good control and co-ordination in large and small movements. Our activities develop confidence to move in a number of ways, safely negotiating space. They also may handle equipment and tools, including pencils for writing.

Health and self-care EYFS framework

The Torbay Holiday Programme promotes the importance of good health and physical exercise. Parents must manage their own child’s basic hygiene and personal needs during a session, including dressing and going to the toilet.

Personal, social and emotional development EYFS framework

The Torbay Holiday Programme promotes self-confidence and self-awareness: children are given confidence to try new activities, and say why they like some activities more than others. They confidence is developed so that they can speak in a familiar group, talk about their ideas, and choose the resources they need for their chosen activities. They say when they do or don’t need help.

Managing feelings and behaviour EYFS framework

The Torbay Holiday Programme encourages children to talk about how they and others show feelings, talk about their own and others’ behaviour, and its consequences, and know that some behaviour is unacceptable. As part of a group or class, they develop understanding of following the rules. They are encouraged to adjust their behaviour to different situations, and to take changes of routine in their stride.

For all activities where parent’s or an appropriate adult attends a session with their child the parent or appropriate adult will be responsible for ensuring the child’s behaviour is acceptable throughout the session. The Torbay Holiday Programme is only responsible for delivering the session and not for managing children’s behaviour. Parents may be asked to leave the area if the child’s behaviour is disrupting the session for other participants.

Making relationships EYFS framework

The Torbay Holiday Programme promotes children to play co-operatively, taking turns with others. They are shown how to be sensitive to others’ needs and feelings, and can form positive relationships with adults and other children in a safe environment.

Safeguarding and welfare requirements EYFS framework

Children learn best when they are healthy, safe and secure, when their individual needs are met, and when they have positive relationships with the adults caring for them. The Torbay Holiday Programme promotes sessions which are welcoming, safe and stimulating, and where children are able to enjoy learning and grow in confidence. All staff and volunteers have received safeguarding and child protection training as required by Government legislation.

The Torbay Holiday Programme promotes all necessary steps to keep children safe and well. Activities are in line with Paignton Community and Sports Academy safeguarding and child protection policies.

At least one member of staff who has a current paediatric first aid certificate will be on the premises and available at all times when children are present.

Medicines and Childs health

The Torbay Holiday Programme requires that parents/appropriate adults completing the booking form MUST inform the Torbay Holiday Programme of any medical needs of their child(ren). If a child is unwell before a session it is the parent’s responsibility to inform the Torbay Holiday Programme. Staff at the Holiday Programme may deem the child too unwell to join in with the session due to illness or being infectious. The Torbay Holiday Programme may take steps to prevent the spread of infection and take appropriate action if a child becomes unwell.

Medicines – Parents must inform the Torbay Holiday Programme either on the booking form or by completing our administering medicine form about a child’s needs. For activities where a parent is staying with the child at all times it is the parent’s responsibility to administer medicine if needed.

Medicines must not usually be administered unless they have been prescribed for a child by a doctor, dentist, nurse or pharmacist (medicines containing aspirin should only be given if prescribed by a doctor). Medicine (both prescription and non-prescription) must only be administered to a child where written permission for that particular medicine has been obtained from the child’s parent and/or carer. The Torbay Holiday Programme will keep a written record each time a medicine is administered to a child, and inform the child’s parents and/or carers on the same day, or as soon as reasonably practicable.

Accident or injury

The Torbay Holiday Programme will ensure there is a first aid box accessible at all times with appropriate content for use with children. The Torbay Holiday Programme will keep a written record of accidents or injuries and first aid treatment. The Torbay Holiday Programme will inform parents and/or carers of any accident or injury sustained by the child on the same day, or as soon as reasonably practicable, of any first aid treatment given.

 Safety and suitability of premises, environment and equipment

Safety – The Torbay Holiday Programme will ensure that their premises, including overall floor space and outdoor spaces, are fit for purpose and suitable for the age of children cared for and the activities provided on the premises. The Torbay Holiday Programme complies with requirements of health and safety legislation (including fire safety and hygiene requirements).

The Torbay Holiday Programme takes reasonable steps to ensure the safety of children, staff and others on the premises in the case of fire or any other emergency, and we have an emergency evacuation procedure. The Torbay Holiday Programme has appropriate fire detection and control equipment (for example, fire alarms, smoke detectors, fire blankets and/or fire extinguishers) which are in working order. Fire exits are clearly identifiable, and fire doors will be free of obstruction and easily opened from the inside.

All staff, coaches/instructors are DBS checked, fully qualified and have public liability insurance.  All facility venues and activities have been risk assessed.

Smoking

The Torbay Holiday Programme at Paignton Community and Sports Academy does not allow smoking in or on the premises when children are present or about to be present.

Mobile Phones

When attending a session with your child The Torbay Holiday Programme insists that all mobile phones are turned off or a member of staff is informed if you need to receive an emergency call. Parents are responsible for their child at all times and cannot be distracted by mobile phones. Parents cannot take photos on their mobile phone without completing a photo/video consent form and must request this from Torbay Holiday Programme staff to gain permission.

20. Complaints

The Torbay Holiday Programme values it’s relationship with parents,Carers and the local community. Staff are happy to receive suggestions and comments on what goes on within the Torbay Holiday Programme, and this can help to identify areas of success and areas where improvements can be made.

Individuals may also want to raise concerns and anyone who does so will be treated fairly and there concern taken seriously. The Torbay Holiday Programme will make every effort to resolve the matter at the earliest possible stage. Any person wanting to raise a concern or complaint should contact Claire Blagdon on 01803 403739 or torbayholidayprogramme@gmail.com

The Holiday Programme adheres to the BET complaint policy which can be found at http://www.paigntonacademy.org/bet-policies/BET Complaints Policy – Reviewed Jan 17.pdf

21. Allegations against Staff

All children and adults have a fundamental right to be protected from harm. The Torbay Holiday Programme staff including external providers and instructors who work on a regular basis with children, have a positive roll to play in child protection, as there position often allows them to be able to observe outward signs of abuse and changes of behaviour from children. Because of there roll however, they are also open to accusations of abuse. Such allegations may be true, but they also may be false, misplaced or malicious.

To fulfill it’s commitment to the welfare of children the Torbay Holiday Programme adheres to the Bay Education Trust procedure for dealing with allegation’s of abuse against members of staff and volunteers. The procedure aims to ensure that all allegation’s are dealt with fairly, consistently and quickly and in a way that provides protection for the child, whilst supporting the person who is subject to the allegation. Any person wanting to raise an allegation should contact Claire Blagdon on 01803 403739 or torbayholidayprogramme@gmail.com

The Holiday Programme adheres to the BET safeguarding children – Allegation’s against staff policy which can be found at http://www.paigntonacademy.org/bet-policies/BET Safeguarding Children – Allegations against Staff – Approved May 16.pdf